WebMail Help - read
Retrieving Your Mail
Retrieving Attachments

Reading Your E-mail

Deleting E-mail

Composing A New E-mail
Sending Attachments

Managing The Address Book
Using The Address Book

When Finished

WebMail Errors Explained
DON'T DELETE THIS MESSAGE
Non-Compliant Browsers

 

Spam Filtering FAQ - read
What Is Spam?

How It Works

Three Methods Of Handling

Default Settings and Why You Would Change Them

Changing Preferences

Viewing Filtered Spam

How Spam Is Identified

Managing Folders FAQ - read
What Are Folders?

Default Folders

Creating Folders

Editing Folders
Renaming Folders
Deleting Folders

Moving Messages Among Folders


WEBMAIL HELP
Retrieving Your E-mail
Each time you
log on to WebMail, the server will automatically show you your new messages.
To get new messages once you've logged on, just click the
In Box link in the Folder List, which will reload the page and show you any new messages.
If an attachment is sent with your e-mail, you will see a button at the bottom of the message that says
"Click here to download (name of the attachment)". Clicking that button will write the attachment to whatever directory you select on your hard drive.
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Reading Your E-mail
From the main WebMail screen (which is your In Box, and is accessible form anywhere by clicking the In Box link in the Folder List), you'll notice that the address of the person (in the
From column) who sent you your e-mail is a link. Clicking on that link will open that message.
To get back to the main screen, click on
In Box.
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Deleting E-mail
To delete a specific e-mail, put a check in the box to the left of the message then scroll to the bottom of the page click and click the
Delete button . You can also check several e-mails at once prior to clicking Delete.
To delete ALL of your messages, check the box at the bottom of the page labeled (conveniently enough)
Check To Select All Messages, then click the Delete button right next to it at the bottom of the page.
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Composing A New E-mail
Click the Compose button on the left of the WebMail main page, which will bring up the Compose Mail screen.
In the
To: box, type the e-mail address of the person to whom you are mailing. Note: this must be a valid e-mail address in the form user@isp.com, you cannot use nicknames (like Alice, or MadMike) or partial addresses (joanie@aol - notice there is no .com on this address, which makes it invalid) as the server will not know what to do with them. Or, you can click and enter an address from your Address Book (if you've set it up) - click here to read more.
You should put a subject in the
Subject box, but it's not necessary. It's also not necessary to fill in the Cc: (Carbon Copy) and Bcc: (Blind Carbon Copy) sections. Using Cc: allows you to send e-mail to more than one address, with everyone who receives the e-mail seeing the addresses of everyone else. The Bcc: area lets you send the mail to people whose addresses will not be visible to other recipients.
To attach a separate file to the e-mail (such as a picture or document), put the complete path to the document's location on your hard drive in the
Attach box. Or you can use the Browse button to search your hard drive for the document. There is a 3 megabyte limit to the size of the attachment, so please don't try to send a 15 minute home movie, as it won't work.
Finally, if you would like to have a copy of this message saved in your Out Box, check the box next to
Save Outgoing Message. If you need to see this e-mail later on, clicking on the Out Box button will show you all of your saved outgoing messages. Generally, you don't need to save outgoing messages. However you can save certain important correspondence in this manner.
To send your message, click (amazingly enough) the
Send button. That's it, your message is on its way.
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Managing The Address Book
Click the Address Book button at the top of the WebMail main page, which will bring up the Address Book screen.
Here you can add, edit and delete entries in your address book.
To add an entry:
    Click the Create A New Entry link at the top of the list.
    Enter the information that you want to store.
    Click the Add This Entry button at the bottom of the page.
    Note: You only are required to enter the first and last name and e-mail address.
To edit an entry:
    Click the Edit image for the entry you wish to edit.
    Edit the information that you want to store.
    Click the Edit This Entry button at the bottom of the page.
    Note: You only are required to enter the first and last name and e-mail address.
To delete an entry:
    Click the Delete image for the entry you wish to delete.
    Click the OK button to delete the entry permanently.
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Using The Address Book
Click the Compose button at the top of the WebMail main page, which will bring up the Compose Mail screen.
If you have any addresses in your address book, they will appear below the To: field.
Select the address you would like to send to from the pull down menu and click the Add This Address button.
The address you selected will be added to the To: field.
If you add more than one address, WebMail will separate the addresses with commas.
Note: Names and e-mail addresses are both shown in the pull down menu for your convenience.
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When Finished
Make sure that you log off, to avoid the possibility of someone else having access to your e-mail.
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WebMail Errors Explained
You will occasionally see this message in your In Box:

Subject: DON'T DELETE THIS MESSAGE -- FOLDER INTERNAL DATA

This text is part of the internal format of your mail folder, and is not a real message. It is created automatically by the mail system software. If deleted, important folder data will be lost, and it will be re-created with the data reset to initial values.

You do not need to be concerned by this. This is a standard message generated by the mail server as part of it's internal configuration. You can delete this file with no ill effects.
Some web browsers do not work with WebMail as they incorrectly form the tags that allow WebMail to work. If WebMail detects that you are using one of these browsers, it will alert you that you are using a non-compliant browser and direct you to download the latest version of your browser.
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SPAM FILTERING
What Is Spam?
Spam is defined by Dictionary.com as "Unsolicited e-mail, often of a commercial nature, sent indiscriminately to multiple mailing lists, individuals, or newsgroups; junk e-mail." Basically, it's the online equivalent of junk mail. It's those offers you didn't ask for that clog your mailbox and can make checking your e-mail a pain. Spam can be merely annoying (new diets, cheap copier supplies, free DVD copying) to insulting (Bill Gates is giving away 500 free trips to Disneyland) to pornographic. So we're trying to do something about it.
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How It Works
Our servers identify spam mail as it's processed, before it's ever delivered to your mailbox. It's helpful to think of this in terms of mail being delivered by the U.S. Mail. As mail comes into the virtual "ICON Post Office", it's screened by the server for certain content. If it meets the criteria for spam, it's handled in one of three ways. It's kind of like having your postman flip through your mail and take all of the obvious junk out for you.
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Three Methods of Handling Spam
There are three different methods by which this spam can be handled. The first option is Do Nothing, meaning you will receive all of your e-mail, including the spam, directly to your In Box. We don't touch a thing. The second option is Filter And Save Spam, where we identify the spam and filter it, routing it into a special Spam Box for your account. The spam is saved in the Spam Box for 14 days, after which it is deleted. You can read through your spam, if you're so inclined, at any time during these 14 days. The third option is Filter And Delete Spam, where we identify the spam and immediately delete it, rather than saving it for 2 weeks.
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Default Settings
The default option is #2, Filter And Save Spam. This would be the preferred option for most of our customers. It filters spam out so you're not bothered by it, but it keeps it available in case you want to read through it. Why would you choose other options? Families with children that are worried that the kids will find the saved spam (especially the objectionable content contained in some spam messages) would probably want to select Option #3, Filter And Delete Spam. This would immediately eliminate the spam, not save it where it might be discovered by prying eyes (and clever fingers). However, some people just like to receive e-mail. We're not trying to make a moral judgment by filtering spam, we're just trying to make your online experience easier and more enjoyable. If you like reading all of your e-mail, you'll want to choose the Do Nothing option.
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Changing Preferences
To change your preferences, log on to Webmail and click the Preferences button. You'll be taken to a page that shows the three filtering options discussed above. As we said, the default is Filter And Save Spam, so if that's what you want us to do, you don't have to do anything. If you prefer one of the other options, click the circle next to that option and then click the Submit Preferences button. That's it. Pretty simple, isn't it.
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Viewing Filtered Spam
If you've set your preference to Filter And Save Spam (or just left it as the default), you can still view your spam mail for up to 14 days after it was first received. However, you can only get to the Spam Box via Webmail. It will NOT show up in commercial e-mail clients such as Eudora or Outlook, nor will it show up if you use the server client Pine. You HAVE to go through Webmail to get to your saved spam.
When you log on to Webmail, you'll notice the new Folder List section. In addition to the standard In and Out Boxes, you'll also see (ta-da) the Spam Box. This is the area to which all spam is banished. Click on Spam Box and you'll be transported to the spam netherworld, where all of your spam messages from the last 14 days are saved.
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How Spam Is Identified
So how do we identify a spam message and distinguish it from an e-mail from your Aunt Gertrude? Easy. Well, the explanation is easy, the execution is a bit more difficult, but that's why we're here. Each message is scored based on its content. The spam filter looks for specific characteristics common to spam mail. It assigns a point value each time a message contains one of those characteristics. When a message reaches a certain point total, it's classified as spam.
What do we look for? There are a large number of general characteristics of spam mail, and if you think about spam you have received in the past, you'll notice some common threads. Among the things we look for are: lots of CAPS (spammers like to TYPE VERY LOUDLY); obscenity (especially as related to pornographic sites); incomplete e-mail headers and either no return address or a fake one (so you can't trace the message back); an invalid time and date; if it's not addressed to you specifically; if there is an offer to sell you something or an invitation for "AOL Users, click here", to name just a few.
Now, just containing one of these characteristics won't trigger the filter. For example, your brother sending you an e-mail about "than damn binLaden" won't be classified as spam. Neither will any mailing lists you're on, or offers that you have subscribed to (i.e.: if you've asked to be included on Eddie Bauer's mailing list to receive sale notices, you'll still get those). It takes a combination of 'violations' to accumulate the score high enough to classify an e-mail as spam. That being said, the filter won't catch everything. Some spam will still come through. In our testing though, the filter stopped well over 90% of all spam from reaching us.
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MANAGING FOLDERS
What Are Folders?
Folders are an organizational tool. They let you place messages in different areas for future reference. Think of them as folders in a filing cabinet. As you set up different folders to hold specific information, you can do the same with WebMail.
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Default Folders
By default, the first time you log on to WebMail, you'll have three folders: an In Box, an Out Box and a Spam Box. The In Box is where new mail is automatically put. Anytime someone sends you a new e-mail message, it will go into your In Box. The Out Box is where WebMail stores the e-mail you have sent to others, provided you checked the box labeled Save Outgoing Message at the time you wrote the e-mail. (If you didn't check the box, the e-mail is not saved and cannot be retrieved). Your Spam Box is where junk e-mail is sent, depending upon the settings you chose. You can read more about spam and WebMail's handling of junk mail here.
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Creating New Folders
You can create new folders. In WebMail, look under the Folder List on the left. You'll notice a folder icon with a starburst that says Manage Folders. Click the link. You'll be taken to a page labeled Manage Custom Folders. Click on the link marked Create A New Folder. You will be asked to type the name of the new folder - type "The Kids" and then click the Add This Folder box. You'll be taken back to the Manage Custom Folders screen and you'll notice that there is now a folder named "The Kids". Additionally, if you look under the Folder List on the left, you'll see your new folder created there as well.
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Editing New Folders
Renaming: Suppose you didn't want to name the folder "The Kids", suppose you wanted it to say "Work". On the Manage Folders screen, click the Edit button next to the "The Kids" folder. You'll be given a box that will let you rename the folder. Type in "Work" and click the Edit This Folder button. That's it, the folder is renamed form "The Kids" to "Work".
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Deleting: Now suppose you decide you don't want any new folders right now. To delete the "Work" folder you've created, you'll simply click the Delete button next to it. You can delete any of the custom folders you've created. However, you cannot delete your In Box, Out Box or Spam Box.
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Moving Messages Among Folders
Since folders are intended to help you organize your e-mail, we've set it up so that you can move messages among folders. Let's look at an example.

First, following the example in Creating New Folders, make a new folder called "Test".

Next, go to your In Box and select a message you want to move. To move that message, you click the checkbox next to it (go ahead and do it, we'll move it back in a minute), then scroll to the bottom of the page. You'll see a button that says Move Messages To: with a drop down box next to it. From the drop down box, select the folder you want to move that message to. In our case, select the folder you just created called 'Test'. After choosing 'Test' in the drop down box, click the Move Messages To: button. WebMail will do its work and you'll notice that the message is no longer in your In Box.

Now, in the Folder List on the left, click on the folder marked "Test". Viola! There's your message. Follow the same procedure to move it from the "Test" folder back to your In Box.

Hint: Remember, you don't have to move messages one at a time. If you have three messages that all go to the same folder, click the checkboxes next to all three before selecting a Move To: folder - that way, you'll move all three at the same time.
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